feat(site): add /terms section (MSA, OpenCache terms, SLA, subprocessors, privacy) by judsd · Pull Request #209 · pfoundation/p.foundation

judsd · 2026-11-09T16:19:33Z

Adds a /terms section for P Foundation's legal pages.

Route	Content
`/terms/msa`	Master Services Agreement (template v0.3), with Schedule 1 form of Service Order
`/terms/opencache`	Appendix 1: OpenCache Service Terms
`/terms/sla`	Annex A: OpenCache Service Level Agreement
`/terms/subprocessors`	Subprocessor register
`/terms/privacy`	Privacy Policy, moved from `/privacy`

Redirects: /privacy → /terms/privacy; /terms/processor → /terms/subprocessors (the MSA and Appendix 1 name /terms/processor as the register URL).

Subprocessors: AWS, Google Cloud, Cloudflare, GitHub Pages, Google Workspace, Google Analytics, Salesforce, Slack, Stripe, Mailgun, Anthropic, OpenAI (ChatGPT), OpenRouter, RunPod. Cogent and HE are not listed (transit, not processors), with an explanatory "Network Providers" section. "Changes to This List" now matches MSA 3.4 and 3.5.

Standard terms: the MSA, Appendix 1 and SLA are published as P Foundation's standard terms rather than fill-in templates. A formation clause (the terms bind only through a signed Service Order, publication is not an offer, a separately signed MSA prevails) and a versioning clause (each Service Order follows the version in force when signed) replace the party fill-ins and Effective Date. Signature blocks are removed, Schedule 1 lists what a Service Order contains, bracketed values are now defaults a Service Order may vary (MSA 2.2), and SLA escalation contacts are roles. The fill-in template stays private for each customer's Service Order.

OpenCache Terms and SLA review: each now applies only to OpenCache Service Orders and allows Service Order variations; Appendix 1 6.1 "equal terms" becomes neutral treatment on published terms; the SLA no longer states OpenCache is always free (Appendix 1 9.1 allows Fees, credits only per 10.5 or a Service Order); the shared chat channel is optional; chronic failure (SLA 7.4) terminates the OpenCache Service Order, not the whole MSA; US spellings.

Changelog and signing: every terms page shows a Changelog link to its GitHub history next to the date. New sign-terms.yml runs only on master (push to terms/** or manual dispatch, guarded by if: github.ref == 'refs/heads/master'): it signs SHA256SUMS of terms/*.md keyless with Sigstore cosign (GitHub OIDC identity, Rekor log), self-verifies, and publishes a terms-<date>-<sha7> release (not marked latest) with the documents, checksums and bundle. The /terms overview explains how to verify. Links between terms pages are relative .md links, as the markdown link check cannot resolve site routes.

Open before merging

OpenCache Delivery Partner(s) and DNS Provider are not named on the register, which MSA 3.4 and Appendix 1 3.1 require.
First signing run happens on merge; confirm the release appears and cosign verify-blob passes.
Counsel review of the published defaults, notably liability caps (USD 25,000 and USD 100,000), the arbitration seat (London, ICC) and the formation and versioning clauses.
Whether a DPA is in place with each provider, and AI providers' plan types (consumer plans carry no DPA).
OpenAI contracting entity and RunPod purpose wording.

🤖 Generated with Claude Code

https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

Lists the providers that process personal data on P Foundation's behalf, with purpose, data, and location, and links it from the Privacy Policy service providers section. Transit and peering providers are explained as non-subprocessors. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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p.foundation/src/pages/terms/subprocessors.md

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           | **Google LLC** (Google Analytics)                  | Google Analytics                                               | Website usage analytics                                                 | IP addresses, device and browser data, pages visited                                | United States                 |

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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p.foundation/src/pages/terms/subprocessors.md

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           | **Google LLC** (Google Analytics)                  | Google Analytics                                               | Website usage analytics                                                 | IP addresses, device and browser data, pages visited                                | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/subprocessors.md

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                         | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                         | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                         | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                         | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                         | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                    | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                    | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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p.foundation/src/pages/terms/subprocessors.md

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                    | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                    | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount            | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount            | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount            | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount            | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount            | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                               | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                               | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                               | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                               | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                               | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details | United States                 |

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details | United States                 |

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details | United States                 |

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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p.foundation/src/pages/terms/subprocessors.md

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- **Postal Mail:** P Foundation, Privacy Inquiry

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details              | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details              | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details              | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details              | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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p.foundation/src/pages/terms/subprocessors.md

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- **Postal Mail:** P Foundation, Privacy Inquiry

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

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           | **Google LLC** (Google Analytics)                  | Google Analytics                                               | Website usage analytics                                                 | IP addresses, device and browser data, pages visited                                                     | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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- **Postal Mail:** P Foundation, Privacy Inquiry

Adds /terms/msa, /terms/opencache (Appendix 1) and /terms/sla from the v0.3 templates, moves the Privacy Policy to /terms/privacy with a redirect from /privacy, and redirects /terms/processor (the register URL named in the MSA) to /terms/subprocessors. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

ghost

Remaining comments which cannot be posted as a review comment to avoid GitHub Rate Limit

LanguageTool

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**Contacts**

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           | Role                      | P Foundation                                                             | Customer                      |

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           | Role                      | P Foundation                                                             | Customer                      |

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           | Commercial and escalation | \[Name, title, email, phone\]                                            | \[Name, title, email, phone\] |

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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           | Legal notices             | P Foundation, 700 12th St NW, Suite 700, Washington, DC 20005, \[email\] | \[Address, email\]            |

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           | Legal notices             | P Foundation, 700 12th St NW, Suite 700, Washington, DC 20005, \[email\] | \[Address, email\]            |

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           **4.2 Forecasts.** Customer will give Provider a written traffic forecast for each Footprint country, showing expected peak egress (Gbps) and monthly volume (TB) for the next \[3\] months. Customer will update it by the \[5th\] business day of each month, and at least \[14\] days before any planned increase above the Committed Capacity.

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**Availability = (T - U - E) / (T - E) × 100%**

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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p.foundation/src/pages/terms/sla.md

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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           | Country availability               | At least 99.9% Country Availability in each Footprint country (about 43 minutes of Unavailable Intervals per month)                                | Section 1.5                                              |

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           | Country availability               | At least 99.9% Country Availability in each Footprint country (about 43 minutes of Unavailable Intervals per month)                                | Section 1.5                                              |

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           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

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Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 45 in 730a954

    
           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Health steering                    | A PoP failing health checks is removed from serving within \[60\] seconds                                                                          | Control-plane telemetry (health scored every 15 seconds) |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Health steering                    | A PoP failing health checks is removed from serving within \[60\] seconds                                                                          | Control-plane telemetry (health scored every 15 seconds) |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 47 in 730a954

    
           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 47 in 730a954

    
           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Prefill and Purge API availability | At least 99.9% per month                                                                                                                           | Synthetic API checks                                     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 48 in 730a954

    
           | Prefill and Purge API availability | At least 99.9% per month                                                                                                                           | Synthetic API checks                                     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 49 in 730a954

    
           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 49 in 730a954

    
           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | TLS certificates                   | Provider-managed certificates renewed at least \[14\] days before expiry; no Customer hostname served with an expired Provider-managed certificate | Certificate monitoring                                   |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 50 in 730a954

    
           | TLS certificates                   | Provider-managed certificates renewed at least \[14\] days before expiry; no Customer hostname served with an expired Provider-managed certificate | Certificate monitoring                                   |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Console and reporting availability | At least 99.5% per month                                                                                                                           | Synthetic checks                                         |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 51 in 730a954

    
           | Console and reporting availability | At least 99.5% per month                                                                                                                           | Synthetic checks                                         |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Objective                                               | Target                                                                                                               |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 57 in 730a954

    
           | Objective                                               | Target                                                                                                               |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Cache offload, On-demand profile                        | At least \[90\]% of requests for cacheable objects served from cache, counted from the third request for each object |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Cache offload, Live profile                             | At least \[80\]% of requests for cacheable objects served from cache, counted from the third request for each object |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Time to first byte on a cache hit, inside Host Networks | Median of \[15\] ms or less                                                                                          |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Time to first byte on a cache hit, global               | Median of \[55\] ms or less, across all delivery locations including Delivery Partner Locations                      |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 62 in 730a954

    
           | Time to first byte on a cache hit, global               | Median of \[55\] ms or less, across all delivery locations including Delivery Partner Locations                      |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

Line 72 in 730a954

    
           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 1 Critical | Service unavailable in a Footprint country; Failed Requests above \[5\]% in a country; or a security incident affecting Customer Data                                    | 15 minutes, 24x7 | Every 30 minutes | 2 hours, or traffic steered to fallback within 30 minutes |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 2 High     | Material degradation: Failed Requests between \[1\]% and \[5\]%; a PoP carrying over \[20\]% of Customer traffic down without successful steering; Purge API unavailable | 30 minutes, 24x7 | Every 2 hours    | 8 hours                                                   |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 2 High     | Material degradation: Failed Requests between \[1\]% and \[5\]%; a PoP carrying over \[20\]% of Customer traffic down without successful steering; Purge API unavailable | 30 minutes, 24x7 | Every 2 hours    | 8 hours                                                   |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 2 High     | Material degradation: Failed Requests between \[1\]% and \[5\]%; a PoP carrying over \[20\]% of Customer traffic down without successful steering; Purge API unavailable | 30 minutes, 24x7 | Every 2 hours    | 8 hours                                                   |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

[LanguageTool] _{reported by reviewdog 🐶}
Consider shortening this phrase to just ‘whether’, unless you mean ‘regardless of whether’. (WHETHER[7])
Suggestions: whether
URL: https://languagetool.org/insights/post/whether-vs-if/#when-to-use-%E2%80%9Cwhether%E2%80%9D
Rule: https://community.languagetool.org/rule/show/WHETHER?lang=en-US&subId=7
Category: REDUNDANCY

p.foundation/src/pages/terms/sla.md

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           **4.3 Proactive notice.** Provider will notify Customer of any Severity 1 or 2 incident its monitoring detects within \[15\] minutes of detection, whether or not Customer has reported it.

[LanguageTool] _{reported by reviewdog 🐶}
Use a comma before ‘so’ if it connects two independent clauses (unless they are closely connected and short). (COMMA_COMPOUND_SENTENCE_2[3])
Suggestions: , so
URL: https://languagetool.org/insights/post/types-of-sentences/#compound-sentence
Rule: https://community.languagetool.org/rule/show/COMMA_COMPOUND_SENTENCE_2?lang=en-US&subId=3
Category: PUNCTUATION

p.foundation/src/pages/terms/sla.md

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           **5.2 Drain before work.** Before maintenance, Provider will drain each affected PoP through health steering so its traffic moves to other PoPs. Where no other PoP in the country can carry the traffic, Provider will say so in the notice so Customer can steer to its fallback.

[LanguageTool] _{reported by reviewdog 🐶}
In American English, ‘afterward’ is the preferred variant. ‘Afterwards’ is more commonly used in British English and other dialects. (AFTERWARDS_US[1])
Suggestions: afterward
Rule: https://community.languagetool.org/rule/show/AFTERWARDS_US?lang=en-US&subId=1
Category: BRITISH_ENGLISH

p.foundation/src/pages/terms/sla.md

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           **5.4 Emergency maintenance.** Provider may perform emergency maintenance to fix a security vulnerability or prevent an imminent failure. It will give as much notice as possible and explain the reason afterwards.

[LanguageTool] _{reported by reviewdog 🐶}
This sentence does not start with an uppercase letter. (UPPERCASE_SENTENCE_START)
Suggestions: Features
URL: https://languagetool.org/insights/post/spelling-capital-letters/
Rule: https://community.languagetool.org/rule/show/UPPERCASE_SENTENCE_START?lang=en-US
Category: CASING

p.foundation/src/pages/terms/sla.md

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           10. features Customer chooses to use from Provider's rolling-release channel before they reach the stable release.

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | ----- | --------------------------------------------------------------------- | -------------------------------------------------------------------- | ------------------------------------- |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 1     | All incidents                                                         | 24x7 operations and on-call engineer, \[email\], shared chat channel | \[On-call or operations contact\]     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 1     | All incidents                                                         | 24x7 operations and on-call engineer, \[email\], shared chat channel | \[On-call or operations contact\]     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 1     | All incidents                                                         | 24x7 operations and on-call engineer, \[email\], shared chat channel | \[On-call or operations contact\]     |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 2     | Severity 1 not restored in 1 hour; Severity 2 not restored in 4 hours | \[Engineering lead\]                                                 | \[Technical lead\]                    |

[LanguageTool] _{reported by reviewdog 🐶}
Possible typo: you repeated a whitespace (WHITESPACE_RULE)
Suggestions:
Rule: https://community.languagetool.org/rule/show/WHITESPACE_RULE?lang=en-US
Category: TYPOGRAPHY

p.foundation/src/pages/terms/sla.md

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           | 2     | Severity 1 not restored in 1 hour; Severity 2 not restored in 4 hours | \[Engineering lead\]                                                 | \[Technical lead\]                    |

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           | 4     | Chronic failure; disputes under Section 15.2 of the Agreement         | \[Executive Director / President\]                                   | \[Executive sponsor\]                 |

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p.foundation/src/pages/terms/sla.md

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           **10.6 DNS.** DNS resolution is part of OpenCache, whichever DNS Provider Provider uses. A failure to resolve Customer hostnames counts toward Unavailable Intervals under Section 1.4 and is not excluded as a Third-Party Provider failure. Provider will keep DNS records for Customer hostnames at a time-to-live of no more than \[60\] seconds, so that steering changes take effect quickly.

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p.foundation/src/pages/terms/subprocessors.md

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           | **Google LLC** (Google Analytics)                  | Google Analytics                                               | Website usage analytics                                                 | IP addresses, device and browser data, pages visited                                                     | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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p.foundation/src/pages/terms/subprocessors.md

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Salesforce, Inc.**                               | Salesforce                                                     | Relationship management and records of website forms                    | Contact details, organization details, and form submissions                                              | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

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           | **Slack Technologies, LLC** (a Salesforce company) | Slack                                                          | Internal communication and coordination                                 | Contact details and information shared in the course of our work                                         | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Stripe, Inc.**                                   | Stripe Checkout                                                | Donation processing and receipts                                        | Name, email address, billing details, payment card data, donation amount                                 | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Mailgun Technologies, Inc.**                     | Mailgun                                                        | Newsletter delivery and the email delivery of website forms             | Name, email address, form submissions                                                                    | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **Anthropic, PBC**                                 | Claude                                                         | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenAI OpCo, LLC**                               | ChatGPT                                                        | AI assistance with drafting, analysis, and internal operations          | Information that staff include in their requests, which may contain contact details                      | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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           | **OpenRouter, Inc.**                               | OpenRouter                                                     | Routing of AI requests to model providers                               | Information included in AI requests, which may contain contact details                                   | United States                 |

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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           | **RunPod, Inc.**                                   | RunPod                                                         | GPU cloud compute for AI and media processing workloads                 | Content submitted for processing, such as text, audio, and video, which may contain personal information | United States                 |

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- **Postal Mail:** P Foundation, Privacy Inquiry

Serves the legal pages from a dedicated docs instance at /terms with one sidebar (Overview, Service Agreements, Privacy), and adds an overview page at /terms listing every document. Routes are unchanged. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01KGQqKadF5s8Z677Jjnp831

ghost

Remaining comments which cannot be posted as a review comment to avoid GitHub Rate Limit

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| Date | | |

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| Date | | |

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p.foundation/terms/msa.md

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           This Service Order No. \[●\] is made under the Master Services Agreement between P Foundation and \[Customer legal name\] dated \[●\]. It incorporates that Agreement and the Service Appendix named below.

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p.foundation/terms/msa.md

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           | Item                        | Detail                                                                                    |

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p.foundation/terms/msa.md

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           | Service                     | \[Service name\]                                                                          |

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p.foundation/terms/msa.md

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           | Service                     | \[Service name\]                                                                          |

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p.foundation/terms/msa.md

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           | Service Appendix            | \[Appendix number and title\]                                                             |

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p.foundation/terms/msa.md

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           | Service Appendix            | \[Appendix number and title\]                                                             |

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p.foundation/terms/msa.md

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           | Start date and term         | \[Start date\]; \[term, or "as Section 12.2 of the Agreement"\]                           |

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p.foundation/terms/msa.md

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           | Start date and term         | \[Start date\]; \[term, or "as Section 12.2 of the Agreement"\]                           |

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p.foundation/terms/msa.md

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           | Customer Affiliates covered | \[Names, or "None"\]                                                                      |

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p.foundation/terms/msa.md

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           | Service details             | \[The details the Service Appendix asks for, e.g. hostnames, locations, capacity, ports\] |

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p.foundation/terms/msa.md

Line 252 in d0415aa

    
           | Service details             | \[The details the Service Appendix asks for, e.g. hostnames, locations, capacity, ports\] |

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Possible typo: you repeated a whitespace (WHITESPACE_RULE)
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p.foundation/terms/msa.md

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           | Fees                        | \[None, or the Fees and billing terms\]                                                   |

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p.foundation/terms/msa.md

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           | Variations                  | \[None, or any change to the Agreement or Service Appendix for this Service Order\]       |

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p.foundation/terms/msa.md

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           | Variations                  | \[None, or any change to the Agreement or Service Appendix for this Service Order\]       |

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p.foundation/terms/msa.md

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**Contacts**

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p.foundation/terms/msa.md

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           | Role                      | P Foundation                                                             | Customer                      |

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p.foundation/terms/msa.md

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           | Role                      | P Foundation                                                             | Customer                      |

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p.foundation/terms/msa.md

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           | Commercial and escalation | \[Name, title, email, phone\]                                            | \[Name, title, email, phone\] |

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p.foundation/terms/msa.md

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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p.foundation/terms/msa.md

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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p.foundation/terms/msa.md

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           | Technical lead            | \[Name, email\]                                                          | \[Name, email\]               |

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p.foundation/terms/msa.md

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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p.foundation/terms/msa.md

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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p.foundation/terms/msa.md

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           | 24x7 operations           | \[Email, phone\]                                                         | \[Email, phone\]              |

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p.foundation/terms/msa.md

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           | Legal notices             | P Foundation, 700 12th St NW, Suite 700, Washington, DC 20005, \[email\] | \[Address, email\]            |

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p.foundation/terms/msa.md

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           | Legal notices             | P Foundation, 700 12th St NW, Suite 700, Washington, DC 20005, \[email\] | \[Address, email\]            |

[LanguageTool] _{reported by reviewdog 🐶}
Uncountable nouns are usually not used with an indefinite article. Use simply “written traffic”. (A_UNCOUNTABLE[3])
Suggestions: written traffic
URL: https://languagetool.org/insights/post/grammar-countable-uncountable-nouns/
Rule: https://community.languagetool.org/rule/show/A_UNCOUNTABLE?lang=en-US&subId=3
Category: GRAMMAR

p.foundation/terms/opencache.md

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           **4.2 Forecasts.** Customer will give Provider a written traffic forecast for each Footprint country, showing expected peak egress (Gbps) and monthly volume (TB) for the next \[3\] months. Customer will update it by the \[5th\] business day of each month, and at least \[14\] days before any planned increase above the Committed Capacity.

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This sentence does not start with an uppercase letter. (UPPERCASE_SENTENCE_START)
Suggestions: Where
URL: https://languagetool.org/insights/post/spelling-capital-letters/
Rule: https://community.languagetool.org/rule/show/UPPERCASE_SENTENCE_START?lang=en-US
Category: CASING

p.foundation/terms/sla.md

Line 30 in d0415aa

**Availability = (T - U - E) / (T - E) × 100%**

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p.foundation/terms/sla.md

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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p.foundation/terms/sla.md

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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p.foundation/terms/sla.md

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           | Service level                      | Commitment                                                                                                                                         | How measured                                             |

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p.foundation/terms/sla.md

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Global availability                | At least 99.99% Global Availability per month (about 4 minutes of Unavailable Intervals per month)                                                 | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Country availability               | At least 99.9% Country Availability in each Footprint country (about 43 minutes of Unavailable Intervals per month)                                | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Country availability               | At least 99.9% Country Availability in each Footprint country (about 43 minutes of Unavailable Intervals per month)                                | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Country availability               | At least 99.9% Country Availability in each Footprint country (about 43 minutes of Unavailable Intervals per month)                                | Section 1.5                                              |

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p.foundation/terms/sla.md

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           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

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p.foundation/terms/sla.md

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           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

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p.foundation/terms/sla.md

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           | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                              | PoP request logs                                         |

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p.foundation/terms/sla.md

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           | Health steering                    | A PoP failing health checks is removed from serving within \[60\] seconds                                                                          | Control-plane telemetry (health scored every 15 seconds) |

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p.foundation/terms/sla.md

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           | Health steering                    | A PoP failing health checks is removed from serving within \[60\] seconds                                                                          | Control-plane telemetry (health scored every 15 seconds) |

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p.foundation/terms/sla.md

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           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

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p.foundation/terms/sla.md

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           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

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p.foundation/terms/sla.md

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           | Purge completion                   | 95% of purge requests complete on all PoPs within \[60\] seconds; 100% within \[5\] minutes                                                        | Purge API timestamps                                     |

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p.foundation/terms/sla.md

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           | Prefill and Purge API availability | At least 99.9% per month                                                                                                                           | Synthetic API checks                                     |

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p.foundation/terms/sla.md

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           | Prefill and Purge API availability | At least 99.9% per month                                                                                                                           | Synthetic API checks                                     |

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p.foundation/terms/sla.md

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           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

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p.foundation/terms/sla.md

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           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

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p.foundation/terms/sla.md

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           | Configuration propagation          | Console and API changes live on all PoPs within \[10\] minutes                                                                                     | Control-plane telemetry                                  |

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p.foundation/terms/sla.md

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           | TLS certificates                   | Provider-managed certificates renewed at least \[14\] days before expiry; no Customer hostname served with an expired Provider-managed certificate | Certificate monitoring                                   |

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p.foundation/terms/sla.md

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           | TLS certificates                   | Provider-managed certificates renewed at least \[14\] days before expiry; no Customer hostname served with an expired Provider-managed certificate | Certificate monitoring                                   |

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p.foundation/terms/sla.md

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           | Console and reporting availability | At least 99.5% per month                                                                                                                           | Synthetic checks                                         |

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p.foundation/terms/sla.md

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           | Console and reporting availability | At least 99.5% per month                                                                                                                           | Synthetic checks                                         |

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p.foundation/terms/sla.md

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           | Objective                                               | Target                                                                                                               |

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p.foundation/terms/sla.md

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           | Objective                                               | Target                                                                                                               |

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p.foundation/terms/sla.md

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           | Cache offload, On-demand profile                        | At least \[90\]% of requests for cacheable objects served from cache, counted from the third request for each object |

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p.foundation/terms/sla.md

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           | Cache offload, Live profile                             | At least \[80\]% of requests for cacheable objects served from cache, counted from the third request for each object |

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           | Severity   | Definition                                                                                                                                                               | Response         | Status updates   | Restoration target                                        |

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           | 1 Critical | Service unavailable in a Footprint country; Failed Requests above \[5\]% in a country; or a security incident affecting Customer Data                                    | 15 minutes, 24x7 | Every 30 minutes | 2 hours, or traffic steered to fallback within 30 minutes |

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           | 2 High     | Material degradation: Failed Requests between \[1\]% and \[5\]%; a PoP carrying over \[20\]% of Customer traffic down without successful steering; Purge API unavailable | 30 minutes, 24x7 | Every 2 hours    | 8 hours                                                   |

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

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           | 3 Medium   | Limited impact with a workaround; reporting delays; a non-critical feature not working                                                                                   | 4 business hours | Daily            | 5 business days                                           |

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

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           | 4 Low      | Questions, documentation, feature requests                                                                                                                               | 1 business day   | As agreed        | As agreed                                                 |

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           **4.3 Proactive notice.** Provider will notify Customer of any Severity 1 or 2 incident its monitoring detects within \[15\] minutes of detection, whether or not Customer has reported it.

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           **5.2 Drain before work.** Before maintenance, Provider will drain each affected PoP through health steering so its traffic moves to other PoPs. Where no other PoP in the country can carry the traffic, Provider will say so in the notice so Customer can steer to its fallback.

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           **5.4 Emergency maintenance.** Provider may perform emergency maintenance to fix a security vulnerability or prevent an imminent failure. It will give as much notice as possible and explain the reason afterwards.

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           10. features Customer chooses to use from Provider's rolling-release channel before they reach the stable release.

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

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           | Level | Trigger                                                               | P Foundation                                                         | Customer                              |

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           | ----- | --------------------------------------------------------------------- | -------------------------------------------------------------------- | ------------------------------------- |

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           | 4     | Chronic failure; disputes under Section 15.2 of the Agreement         | \[Executive Director / President\]                                   | \[Executive sponsor\]                 |

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           **10.6 DNS.** DNS resolution is part of OpenCache, whichever DNS Provider Provider uses. A failure to resolve Customer hostnames counts toward Unavailable Intervals under Section 1.4 and is not excluded as a Third-Party Provider failure. Provider will keep DNS records for Customer hostnames at a time-to-live of no more than \[60\] seconds, so that steering changes take effect quickly.

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+              For questions about these documents, please contact us:
+              - **Email:** privacy@p.foundation
+              - **Postal Mail:** P Foundation


		## Privacy and Data Protection

		\| Document \| Applies to \| Summary \|

+              | Document                            | Applies to                               | Summary                                                                                               |
+              | ----------------------------------- | ---------------------------------------- | ----------------------------------------------------------------------------------------------------- |
+              | [Privacy Policy](./privacy.md)      | Our websites, apps, programs, and donors | How we collect, use, store, and share personal information, and the rights you have over it.          |

+              - **Requires Confidentiality:** Binds the provider and its personnel to keep the information confidential.
+              - **Covers International Transfers:** Includes Standard Contractual Clauses or an equivalent lawful mechanism where personal data leaves the European Economic Area, the United Kingdom, or Switzerland.
+              ## Current Subprocessors


		## Current Subprocessors

		\| Subprocessor \| Services Used \| Purpose \| Personal Data Processed \| Location \|


		4.1 Configuration. Customer configures its hostnames, Origins, failover, cache rules, signed URLs and purge credentials through the Console. Provider issues and renews TLS certificates for Customer hostnames automatically through ACME, unless Customer supplies its own. Customer is responsible for the accuracy of its configuration.

		4.2 Forecasts. Customer will give Provider a written traffic forecast for each Footprint country, showing expected peak egress (Gbps) and monthly volume (TB) for the next 3 months. Customer will update it by the 5th business day of each month, and at least 14 days before any planned increase above the Committed Capacity.

+              | Subprocessor                                       | Services Used                                                  | Purpose                                                                 | Personal Data Processed                                                                                  | Location                      |
+              | -------------------------------------------------- | -------------------------------------------------------------- | ----------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- | ----------------------------- |
+              | **Amazon Web Services, Inc.**                      | Amazon Route 53, Amazon S3, Amazon CloudWatch                  | DNS, file storage, and infrastructure logging and monitoring            | IP addresses, request and log data, stored files                                                         | United States                 |

+              | **Amazon Web Services, Inc.**                      | Amazon Route 53, Amazon S3, Amazon CloudWatch                  | DNS, file storage, and infrastructure logging and monitoring            | IP addresses, request and log data, stored files                                                         | United States                 |
+              | **Google LLC** (Google Cloud)                      | Google Cloud Storage, Cloud DNS                                | DNS and file storage                                                    | IP addresses, request and log data, stored files                                                         | United States                 |
+              | **Cloudflare, Inc.**                               | Content delivery, DNS, security, Workers, and related services | Website delivery, network security, and the processing of website forms | IP addresses, request and log data, form submissions in transit                                          | United States and global edge |
+              | **GitHub, Inc.**                                   | GitHub Pages                                                   | Website hosting                                                         | IP addresses and request data                                                                            | United States                 |


		Our services are provided under our standard Master Services Agreement. Each service adds its own Service Appendix and any service level agreement. These terms apply to a customer only once that customer and P Foundation sign a Service Order, which records the customer's details, the services ordered, and any agreed variations. A signed Service Order is governed by the version of these terms in force on the date it is signed. To discuss a service, please [contact us](https://p.foundation/contact).

		\| Document \| Applies to \| Summary \|

+              | Document                                               | Applies to                | Summary                                                                                                                     |
+              | ------------------------------------------------------ | ------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
+              | [Master Services Agreement](./msa.md)                  | All P Foundation services | General terms for every service: structure, data protection, confidentiality, liability, and term and termination.          |

+              | Global availability                | At least 99.99% Global Availability per month                                                                                                  | Section 1.5             |
+              | Country availability               | At least 99.9% Country Availability in each Footprint country                                                                                  | Section 1.5             |
+              | Request success rate               | At least 99.95% of Eligible Requests per month served without a Failed Request, per Footprint country                                          | PoP request logs        |
+              | Health steering                    | A PoP failing health checks is removed from serving within 60 seconds                                                                          | Control-plane telemetry |

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judsd commented Nov 9, 2026 •

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